INDIVIDUAL Handling of personal information
1. Purpose of use
When we obtain personal information directly from customers in writing (including records created in electromagnetic form, etc.), we will clearly indicate the purpose of use each time. When we obtain personal information directly or indirectly in other ways, we will notify or publicly announce the purpose of use at the time of acquisition, unless it has been publicly announced in advance on our website, etc.
The purposes for which personal data held by our company will be used are as follows:
- To provide products and services, and to communicate with you, provide information, and provide after-sales service
- To investigate the usage status of products and services and to consider and develop new products and services
- To provide customer management and analysis of member usage trends for the "TOKYO Solamachi Mail Magazine Service," and to provide mail magazine distribution services to members
- To respond to customers' opinions and requests submitted to the "TOKYO Solamachi Center"
- To conduct surveys, events, prize draws, campaigns, monitors, etc., and to respond to these inquiries, such as contacting customers, providing information, shipping products, and other related matters
- To conduct market research, customer trend analysis, management analysis, etc.
- To receive and respond to inquiries, opinions, etc.
- To contact you in the event of lost property or an emergency
- To fulfill our obligations, exercise our rights, and respond to other related matters
- For our recruitment selection
- To use the information for purposes for which the Company has separately contacted the customer and received individual approval
- To carry out matters incidental to each of the above purposes
2. Requests for disclosure of retained personal data
and contact details
If you wish to request disclosure, correction, etc., suspension of use, etc. of retained personal data, notification of the purpose of use (hereinafter referred to as "disclosure, etc."), or disclosure of records of provision of personal data to a third party, please apply using the invoice specified by our company. Please note that when requesting disclosure, etc., you will be responsible for the postage costs associated with the request and response.
TOKYO Solamachi Call Center: 0570-55-0102
Reception hours: Monday to Friday (excluding public holidays and the New Year holidays) 10:00-18:00
*For some IP phones and international calls, please use 03-6700-4833.
*We record conversations with customers for the purpose of confirming what was said by the customer and the response of our staff.
*Call charges for the above number will be borne by the customer.
*Please be careful not to dial the wrong phone number.
Procedures for disclosure, correction, etc., suspension of use, etc. of retained personal data, notification of purpose of use, or disclosure of records of provision of personal data to a third party (PDF)
Request for disclosure of personal information (PDF)
Request for correction of personal information (PDF)
Request for suspension of use of personal information (PDF)
Request for notification of purpose of use of personal information (PDF)
Request for disclosure of records of third-party provision of personal data (PDF)
3. Understanding the status of users of the site
In order to provide better services and improve the quality of our services, TOKYO Solamachi website uses Google Analytics, an access analysis service provided by Google, and cookies to understand how users use the site.
In addition, you can disable the cookie function by changing the settings of the browser you use to browse the Internet.
The information collected is specified in the Google Privacy Policy and the Google Analytics Terms of Service, and does not include any personally identifiable information.
Please see below for more information about Google Analytics and Google's privacy policy.
Google Analytics official website
Google Privacy Policy
End
Tobu Town Solamachi Co., Ltd.