PRIVACY Privacy Policy

The Company recognizes that the personal information, pseudonymized information, and anonymously processed information of Customers, etc. (personal information, pseudonymized information, and anonymously processed information are hereinafter collectively referred to as "Personal Information, etc."), as well as individual numbers and specific personal information (personal numbers and specific personal information are hereinafter collectively referred to as "Specific Personal Information, etc."), are important assets and considers it a social responsibility to protect them. The Company has therefore established the following Basic Policy for the Protection of Personal Information, etc. and Specific Personal Information, etc. with regard to the appropriate handling of the Personal Information, etc. and Specific Personal Information, etc. of Customers, etc.

1. Purpose of the Personal Information Protection Policy

In order to gain the ongoing trust of our Customers, etc., we will properly protect the Personal Information, etc. and Specific Personal Information, etc. of our Customers, etc.

2. Personal Information Protection Policy, etc.
Basic policy for protection of specific personal information, etc.

1. Acquisition of personal information, etc. and specific personal information, etc.
   The Company will acquire Personal Information, etc. and Specific Personal Information, etc. through lawful and fair means.
2. Use of personal information, etc. and specific personal information, etc.
   We will clarify the purpose of use of personal information, etc., and use it lawfully and appropriately only within the scope of that purpose. In addition, we will use specific personal information, etc. only within the scope of the law.
3. Provision of personal information, etc. and specific personal information, etc. to third parties
   Except as required by law, we will not provide personal information, etc. to third parties without the prior consent of the customer, etc. Furthermore, except as required by law, we will not provide specific personal information, etc. to third parties.
4. Consignment of personal information processing operations
   We may outsource to a third party the task of sending notifications to customers, implementing campaigns, analyzing customer trends, etc. In such cases, we will provide necessary and appropriate supervision of the outsourced party in accordance with the Personal Information Protection Act.
5. Use of pseudonymized information
   When we use pseudonymized information that has been processed so that it cannot identify you unless it is compared with other information, for the purpose of considering, developing, or otherwise using new products and services, we will handle the information appropriately, in compliance with applicable laws, regulations, and guidelines.
6. Compliance with relevant laws, regulations, guidelines, etc.
   With regard to the handling of personal information and specific personal information, etc., we will comply with the "Act on the Protection of Personal Information," "Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures," "Guidelines for the Act on the Protection of Personal Information (General Rules)," and "Guidelines for the Proper Handling of Specific Personal Information (Businesses)," as well as other related laws, regulations, and guidelines.
7. Regarding safety control measures
   The Company will establish internal regulations, etc. and implement necessary and appropriate safety control measures to prevent the leakage, loss or damage of Personal Information, etc. and Specific Personal Information, etc. and to properly manage other Personal Information, etc. and Specific Personal Information, etc.
8. About continuous improvement
   The Company will strive to continually improve its handling of Personal Information, etc. and Specific Personal Information, etc.

3. European Economic Area (hereinafter referred to as "EEA")
(hereinafter referred to as "Customers") located in
Handling of personal data

1. the purpose
   The purpose of our handling of personal data is as set out in Section 2 of the "Matters Disclosed Pursuant to the Personal Information Protection Act" below.
2. Legal basis for processing personal data
   We handle personal data in the following cases:
   1) When consent has been obtained from the customer, etc.
   ②When handling is necessary for the performance of a contract with a customer, etc., or in order to carry out procedures at the request of a customer, etc. prior to entering into a contract
   ③When handling is necessary to comply with legal obligations imposed on our company
   ④When processing is necessary for the legitimate interests pursued by our company or a third party
3. Withdrawal of consent
   Customers, etc. may revoke their consent under the previous paragraph at any time.
4. Data transfer outside the EEA
   We may transfer personal data to a third country outside the EEA, in which case we will take appropriate protective measures as necessary.
5. How long do we store your personal data?
   We will retain personal data for the period necessary to achieve the purpose specified above and will promptly delete it when it is no longer necessary.
6. Filing a complaint with a supervisory authority
   Customers, etc. may file an objection regarding the handling of their personal data by the Company.
7. If you do not provide your personal data
   If you do not provide personal data, you may not be able to use all or part of our services.
8. Use of Cookies
   In addition to the above-mentioned purpose, the information obtained through cookies may be used for other purposes, such as providing information, ensuring security, maintenance and management, and statistical analysis.

Personal information, etc. and specific personal information, etc.
Contact point for handling

For any comments or questions regarding our handling of Personal Information, etc. and Specific Personal Information, etc., please contact us at the following address.

April 2025
1-1-2 Oshiage, Sumida-ku, Tokyo
Tobu Town Solamachi Co., Ltd.
President and CEO: Ryo Kitagawa