NEWS Solamachi NEWS
Apology and notice regarding product recall from "Sanrio"
This time, the following products that were handled at 4F East Yard 9 Block" Sanrio" have been recalled.
[Applicable stores] Sanrio
【Applicable Product】Hello Kitty Binder
【Applicable period】Products purchased after February 28, 2026
【Reason for recall】There are sharp spots on some of the snap buttons, and there is a risk of injury if touched.
If you have a similar product on hand, please stop using it and send the product by cash on delivery.
We will ship replacement products sequentially from around mid-April.
We sincerely apologize for any concern and inconvenience this may cause to our customers.
Defective shipping address
〒141-0032 1-11-1 Osaki, Shinagawa-ku, Tokyo Sanrio Co., Ltd. Binder Section: 0120-366-416
Contact for inquiries from customers regarding this matter
Sanrio Co., Ltd. Binder Section Toll-free: 0120-366-416
(Reception hours: Monday ~ Friday 10 a.m. ~ 5 p.m. excluding Saturdays, Sundays, holidays, and holidays)
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